Frequently Asked Questions
Do I have to create an account or register before shopping?
No you don’t, simply fill your delivery details at checkout
Are your outfits readily available for dispatch?
Yes, we are a Ready to Wear company. All outfits put on display for sale have already been made and are readily available for dispatch
How long does delivery take?
All Orders are dispatched the next working day after being placed. Delivery time frame depends on your location. Kindly see time frame for different locations
I placed an order but I didn’t get any mail from you?
We send out two mails for every purchase made; Order summary and payment confirmation mail. Kindly check your spam mail if it’s not in your primary inbox
Do you take custom orders?
No we do not offer custom orders or made to measure. All designs are bulk-produced according to the sizing metrics on our size guide.
What are your terms for exchange?
Kindly view our terms for return and exchange
How do I know the size to order?
Kindly make reference to our size guide to know your best fit before making a purchase.
Is shopping on Castle and Retail safe?
Yes, it is. You can also read our privacy policy on how we handle your personal details.
How can I get discounts?
We offer discounts occasionally. You can also check the sale section to see items on sale.
Do you have a walk in store?
We currently do not have a walk in store
